If a shared file or folder isn’t syncing, make sure you added it to your account. If it’s a shared file or folder, make sure you added it to your account, and that no one changed it Whether you’re on a computer, phone, or tablet, restart your device and reopen the Dropbox app. Remove any special characters in your filenames and check this article for more recommendations.
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Learn how to check which account you’re signed into and sign into the right account.Ĭertain special characters in filenames may not be compatible with certain devices. You can sign in to multiple accounts on the same device and app, so if you’re missing a file that should have synced, make sure you’re on the right account. Make sure you’re signed in to the right Dropbox account
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Learn how to update apps on iPhone and iPad.Check if the Dropbox app is up to date on your device: Your device settings determine whether you have to update the apps on your device manually or if they’re updated automatically. Even if you don’t see this error, double check by closing all non-Dropbox applications. You might see an error message indicating that your file is in use. If Dropbox files are open in another application, they might not sync. If you added a file to the Dropbox folder in File Explorer (Windows) or Finder (Mac) and it’s not syncing on or the mobile app, make sure the Dropbox desktop app is open and running on your computer.Ĭlose other applications that are open on your device To restart, resync, or force sync Dropbox, close and reopen (quit and relaunch) the Dropbox app or refresh (reload) on your device. If you’re using data, connect to Wi-Fi instead. Make sure the device you’re using is connected to the internet. Wait a few minutes and then check back.įor a file to sync, Dropbox must connect to the internet on the device where you added or changed the file, and the device where you’re trying to access it. For example, your device could be struggling to connect to internet or your files may be very large.
There are a lot of reasons why syncing could be temporarily delayed. The Dropbox mobile app on your phone or tabletĪs long as you’re signed into the same Dropbox account, and aren’t using the selective sync feature, you can access all of your files in Dropbox from these locations, and they should all sync with each other.The Dropbox icon in your taskbar (Windows) or menu bar (Mac).The Dropbox folder on your computer in File Explorer (Windows) or Finder (Mac).The Dropbox desktop app, which includes:.in a web browser on your phone or computer.Here are all the places you can access your files in Dropbox: Make sure you’re looking in the right places Many file syncing issues, no matter what device you’re using or what the specific issue is, can be solved with the following solutions. Not using Dropbox yet? See how Dropbox makes syncing files easy. If you see a sync icon that you don’t recognize, like a gray circle with a minus sign or a red circle with an “X”, visit this sync icons article in addition to this article.įor a basic introduction to how Dropbox sync works, visit this sync overview article instead.If the Dropbox Smart Sync feature isn’t working as expected, visit the Smart Sync feature article in addition to this article.If your files aren’t showing up or you don’t see files that should be there, visit the selective sync feature article in addition to this article.You see a “Dropbox is damaged”, “OperationalError”, or “BrokenTempDirError” error.You see “permission error”, “access denied”, “permission denied”, or “rejected by server”.Dropbox has unexpectedly high CPU, memory, or RAM usage.You see a “can’t establish secure connection” error or a different sync error message.Files are taking a long time to sync, are syncing slowly, or appear to always be syncing.Dropbox appears to have stopped syncing, is no longer syncing, or is stuck indexing.Dropbox is not “downloading” or not “uploading”, meaning not syncing or updating, files.Dropbox is not syncing, updating, or refreshing files, folders, or shared folders.Use this article to fix the following issues: If you’re experiencing syncing problems on any device, including your computer (Windows or Mac), phone (Android or iPhone), or tablet, or Dropbox appears to not be working, use this article to troubleshoot. This article covers basic and advanced fixes for Dropbox sync issues.
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